Refund Policy — Elite Living Supps

At Elite Living Supps, we want you to be satisfied with your purchase. Please read our refund and return guidelines below.

Change of Mind Returns

If you change your mind about an item, you may request a return within 7 days of receiving your order, subject to the following conditions and any additional rights provided by applicable consumer law:

• Items must be unused, unopened and in their original condition, with all original packaging, components and accessories included.
• Before a return is approved, we may request clear photos or a short video showing that the items are unused and in their original packaging.
• For health, hygiene and safety reasons, we cannot accept change-of-mind returns of opened cartridges, opened pen tips, or personal-use items that have been assembled, filled or used.
• A restocking fee of $7 USD / $10 AUD / £5 GBP per item may apply to approved change-of-mind returns where permitted by applicable law.
• Original shipping costs are non-refundable for change-of-mind returns except where required by applicable law.
• Return shipping costs are the responsibility of the customer unless otherwise required by applicable consumer law.
• Items returned incomplete, damaged, used or not in resaleable condition may be rejected or subject to a reduced refund where permitted by law.

To request a return, please contact our customer support team with your order number and supporting photos or video where requested.

Faulty or Damaged Items

We take care in packaging and checking our products. However, if you receive an item that appears faulty or damaged, please contact us as soon as possible.

To help us identify the issue, we may request:

• Clear photos of the item and packaging
• A short video clearly showing the issue
• For reusable pen issues, the pen may need to be fully assembled during testing, including:
  • cartridge installed
  • compatible pen tip attached

In some cases, basic troubleshooting or recalibration steps may be requested to help identify or resolve the issue.

Where permitted under applicable consumer law, we may also request that the product be returned for inspection and testing.

If a fault is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law, which may include:

• repair or replacement; or
• a full or partial refund, depending on the circumstances and applicable law.

Refunds

Once a return has been received and inspected, we will notify you of the outcome.

Where a refund is approved:

• Refunds will be processed back to the original payment method.
• Processing times may vary depending on your payment provider.
• Original shipping costs may be non-refundable for change-of-mind returns, except where applicable consumer law requires otherwise.

If a returned item does not meet the applicable return conditions, the refund may be reduced or declined where permitted by law.

Non-Returnable Items

For health, hygiene and safety reasons, change-of-mind returns may not be accepted for:

• Used or assembled reusable pens
• Opened cartridges
• Opened pen tips
• Items that have been filled or used
• Items showing signs of modification or damage occurring after delivery
• Supplements or consumable products where packaging has been opened or tampered with
• Clearance or promotional items marked as “Final Sale”, except where consumer law provides otherwise

These exclusions do not affect your rights if an item is faulty, damaged, unsafe, incorrectly supplied or otherwise covered by applicable consumer guarantees.

Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws.

Depending on your location, additional rights may apply.

Australia

Australian customers are protected by the Australian Consumer Law, including consumer guarantees relating to the quality, safety and description of goods.

United Kingdom

UK customers may have additional rights under UK consumer protection legislation, including rights relating to faulty goods and cancellation rights for eligible online purchases.

European Union

EU customers may have a statutory right to withdraw from eligible distance purchases within 14 days of receiving their goods, subject to applicable exclusions and conditions.

United States

U.S. customers may have additional rights under applicable federal and state consumer protection laws.

Where local law provides greater consumer protection than this policy, the applicable statutory requirements will apply.

Elite Living Supps
Email: support@elitelivingsupps.com
Website: www.elitelivingsupps.com