Shipping policy
Shipping Policy — Elite Living Supps
At Elite Living Supps, we’re committed to delivering premium products with care and efficiency. Please read our shipping policy below for information on processing times, delivery, and tracking.
Order Processing
-
Orders are typically processed within 2 business days after purchase.
-
You will receive an order confirmation email shortly after placing your order, and a shipping confirmation email with tracking details once your order has been dispatched.
-
Please note that tracking information may take a few extra days to become available, depending on carrier systems and customs clearance times.
Shipping Times
Estimated delivery times vary depending on your location:
| Location | Estimated Delivery Time |
|---|---|
| Australia | 8–10 business days (average) |
| New Zealand | 10–12 business days |
| Other Regions | 10–12 business days |
These timeframes are estimates only and may be subject to occasional delays due to customs, carrier issues, or high-volume periods. We will always do our best to keep you updated.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking link via email. Please allow a few days for the tracking information to update, especially during transit and customs clearance.
If you have not received tracking details within 7 business days, please contact us at support@elitelivingsupps.com.au and we’ll assist you promptly.
Lost, Delayed, or Damaged Packages
If your order appears to be significantly delayed or arrives damaged, please contact us immediately. We will work with the courier to investigate and resolve the issue as quickly as possible.
Additional Info
-
We currently offer standard shipping only.
-
All shipping fees and timeframes will be displayed during checkout.
-
We are unable to ship to P.O. Boxes in some regions. Please use a residential or business address where possible.